• Tesco Shopping Slots For Vulnerable Countries
• Tesco Shopping Slots For Vulnerable Countries
• Tesco Shopping Slots For Vulnerable People

Apr 20, 2020 Tesco claims it is reserving 'hundreds of thousands of home delivery slots a week' for the most vulnerable customers. A spokesman said it has already started getting in touch with those people to. To help prioritise slots for more vulnerable customers, Tesco is asking anyone who is able to safely come to stores to do so, instead of shopping online. For more information go to tesco.com.

coronavirus

Measures will come into force at all Tesco stores tomorrow, to cope with the pressures of the coronavirus situation.

A message was emailed to customers today, from Tesco CEO Dave Lewis.

It states that from Thursday, March 19, stores will close at 10pm to allow re-stocking; that shoppers will be limited to three items per customer on every product line, and that it plans to introduce a priority hour for the most vulnerable, three days a week.

According to the email, the following changes will come into effect:

*To ensure more people have access to everyday essentials, Tesco is introducing a storewide restriction of only three items per customer on every product line, and removing multi-buy promotions.*In order to allow Tesco colleagues to focus on stocking shelves, helping to provide the essential groceries you are looking for and to avoid waste, Tesco will close all meat, fish, deli counters and salad bars.
* To be able to ensure stores are clean, that they can replenish stock, and allow their colleagues to rest, Tesco will change their trading hours with all stores closing at 10pm.
* To ensure they are doing everything possible to reduce the risk of infection for both our customers and colleagues, Tesco will be introducing some distancing measures at the checkout and, to make it swifter, invite customers who can, to pay by card.
* To help free up slots for the more vulnerable, such as elderly customers and those who are self-isolating, Tesco is encouraging customers who shop online or choose Click+Collect for their grocery home shopping, to prioritise shopping in-store where possible.
* To ensure more vulnerable and elderly customers can shop in-store, Tesco will prioritise one hour every Monday, Wednesday and Friday morning between 9-10am (except in Express stores), and asks that people respect this.

Mr Lewis added: “Tesco store colleagues can’t work from home, and a good number of them will need to respond to personal or family challenges connected with dealing with COVID-19. So we would please ask that you understand the challenging environment in which we are all working. If you do go in-store and want to say thank you, then I’m sure they’d appreciate it.

“So, if you could help us by limiting demand of essential items, and allowing us to focus on the core needs of our customers — we are confident that we can continue to feed the nation. We are delivering food daily to our stores, but this is a very challenging time and we will only get through this if we work together.”

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

Almost two and a half hours waiting and still in the queue 😡

— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

Tesco Shopping Slots For Vulnerable Countries

On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

— SEN Resources Blog (@senresourceblog) November 13, 2020

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Tesco Shopping Slots For Vulnerable Countries

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

— annie (@annie6724) November 13, 2020

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

Tesco Shopping Slots For Vulnerable People

They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.